Voice Logging Systems

Whether a transportation company moves people or cargo, satisfying customers and retaining their business is an important key to success. Competition for customers is becoming increasingly intense, even as operating budgets are strained by rising fuel and labor costs. Companies often seek cost-efficiencies in the call center; delivering them means giving customers the quality of service they expect in a way that optimizes operational efficiency.

Increased competition drives overall customer contact volumes higher as customers look for the best deals. Transportation call centers must be able to handle this increase without the luxury of additional staff and in a way that results in a positive customer experience.

Since the majority of call center expenses result from labor costs, any increase in productivity significantly improves your bottom line. Employees must be used where their skills will have the most benefit and they must perform their duties quickly and capably. When customers call to inquire about rates, get a status update, or request changes, call center employees need to act effectively and efficiently.

Driven by real-time cross-channel analytics, Voice Products, Inc. provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations.

The Nice Perform Express platform provides a cost effective, easy-to-install call recording solution.

Nice Inform provides structure to unstructured multimedia, seamlessly combining the data for a complete, authentic, chronological audio/visual timeline and 360-degree view.

NiceLog High Density Logger utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scalable recording solutions.

From the largest Fortune 100 companies to the small branch office, our enterprise solutions are implemented by contact centers of all sizes.

Digital Video Recording

iRecord is designed to increase efficiency through the recording and management of interviews.  iRecord is the natural choice when a video and audio recording solution with very high quality and reliability is required.

Video Surveillance

NiceVision Net delivers complete, end-to-end IP video surveillance that captures, records, analyzes, investigates and visualizes. With an open platform that supports ONVIF standards, Net 2.5 provides you with maximum flexibility by seamlessly integrating with new and existing edge devices, as well as security management and access control systems.

Salient Systems is a leading provider of IP video surveillance software, video management systems with IP video servers, and hybrid CCTV software. From an entry level video server to configuring enterprise video management software, find out which Salient CompleteView edition is right for you.

Video documentation has become an integral and valued tool for security officers.  VIEVU is the industry leader in body worn video cameras.  VIEVU cameras are easy to wear and use, offering the benefits of video documentation both in a vehicle, and away from vehicle mounted systems.