Purchasing Contract Information for DIR Customers
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Voice Products, Inc. provides a comprehensive suite of enterprise-grade communication and documentation solutions, specializing in specialized software, hardware, and professional services. Their extensive product catalog features advanced voice and dictation technologies, including concurrent access licenses, server software, and high-performance hardware. Beyond documentation, the company offers telemedicine equipment and kiosks, public safety recording and SaaS solutions, and AI-driven speech recognition. To ensure long-term operational success, Voice Products provides tiered technical support packages (Silver, Gold, and Platinum) and professional services, including system onboarding and labor, all available at exclusive discounted rates through their contract with the Texas Department of Information Resources (DIR).
DIR-CPO-5060 Services Offered & Pricing
To obtain a quote, or place an order, feel free to contact our office and reference DIR Contract #DIR-CPO-5060:
Colette Dryden
Direct (316) 631-3616
Toll Free (800) 466-1152
Visit the DIR Co-op Contract Program Overview page
Visit the DIR Website for this contract
Warranty & Return Policies
How to Report an Issue:
Customer will report technical issues with Equipment or software to the VOICE PRODUCTS, Inc. Help Desk. Trouble tickets may be opened via telephone contact by dialing (800) 466-1152 or (316) 616-1111. If calling outside of normal service hours an on-call Product Support Engineer will be paged. If your preference is for VOICE PRODUCTS, Inc. to wait until the next business day to address the issue, please indicate so when you call. Customer may also report issues by email to support@voiceproducts.com.
Replacement & Repair:
In the event of any equipment failure during the term of this Agreement, VOICE PRODUCTS SERVICE, LLC will pay to repair or replace all defective components. Such repair or replacement shall be at no additional charge to the Customer except if caused by accident or negligence or improper use on the part of any person other than the staff of VOICE PRODUCTS SERVICE, LLC or VOICE PRODUCTS, Inc.., or if caused by unsuitable electricity supply. All defective component parts so replaced shall become the property of VOICE PRODUCTS SERVICE, LLC. All repair parts shall be new or warranted as new.
Limits of Liability:
Except as herein expressly stated, we shall not be liable for consequential loss, damage, or injury arising from any stoppage, breakdown, or failure of the Equipment, except where caused by the negligence of or breach of this Agreement by us or our failure to exercise reasonable skill and care in carrying out any work pertinent to this Agreement, but we shall use our best endeavors to remedy any stoppage as promptly as we are able and likewise shall use our best endeavors to keep the Equipment in good working order. If, however, personal injury or damage to property is caused by our negligence then we shall accept liability. For any single claim, the limit of liability under this Agreement is the lessor of the cost of (1) authorized repairs or (2) replacement with a new or refurbished product of like kind and quality that is of comparable performance. The total liability under this Agreement is the current market value of the equipment, as determined by us, not to exceed the original purchase price of your equipment, including taxes. Technological advances may result in a replacement product with a lower selling price than the original product.
Limited Warranty:
VOICE PRODUCTS shall perform its support services in a professional manner in accordance with accepted industry practice. Our obligations to furnish repairs, parts and materials or correct any errors shall be limited to the terms of this Service Agreement and the manufacturer’s limited warranty provided at the time of install. Our obligation to provide support services for the software shall be in accordance with the terms set forth in this Service Agreement, such that the software will perform in substantial conformance with the manufacturer’s published specifications as amended from time to time. The limited warranty set forth by the manufacturer at the time of purchase shall not be superseded by this Service Agreement.
Excluded From Coverage:
Service to be provided under this Service Agreement does not include services for repair of damage, replacement of parts, correction of errors or defects, or increase of service time attributable to the following reasons:
Any issues resulting from the misuse, improper use, abuse, alteration, or damage of the System.
Any issues caused by modifications in any versions of the software not made or authorized in writing (in advance) by
VOICE PRODUCTS, INC. or the manufacturer.
Any issues resulting from the combination of the System with such other programming, Equipment or materials not supplied by VOICE PRODUCTS, INC. or to the extent such combination has not been approved in writing by VOICE PRODUCTS, INC. or the manufacturer.
Any issues resulting from the Customer or operation of the system for purposes for which it was not designed.
Issues resulting from unusual physical or electrical stress (such as power, UPS or air conditioning failure), accident, neglect or acts of nature. Electrical work external to and not connected with any covered Products.
Moves, add and changes requested by Customer. These functions should not be performed by the Customer without prior approval by VOICE PRODUCTS, INC.
Software version upgrades which provide substantially modified functionality to the original installed system such that it is considered by the manufacturer to be a new product or new version release; such product or new version release upgrades may be subject to an additional charge, based on the products purchased.
Relocation of Equipment:
Upon request of Customer, VOICE PRODUCTS, INC. will provide a price quotation for relocating the Equipment to a new site. In the event the Equipment is moved or relocated by other than VOICE PRODUCTS, INC. personnel, VOICE PRODUCTS, INC. shall have the right to evaluate the Equipment and its new site and environmental conditions as a condition for continuing maintenance on the Equipment, and to bill Customer at its then prevailing rates for such inspection and any labor, materials and adjustments which, in VOICE PRODUCTS, INC.’s opinion, are necessary to restore the Equipment to good operating condition.
Requirements for VOICE PRODUCTS, INC. to go on-site to resolve an issue because remote access was not provided by Customer. If, in our judgment, the work could have been completed remotely, Customer will be charged time and material rates for this work.