Voice Products, Inc. DIR Contract Number:  DIR-SDD-786

Voice Products, Inc, was awarded a DIR Contract (DIR-SDD-786) on DIR Request For Proposal SDD-TMP-111: Technology based Recording Equipment, Software and Services.  Voice Products, Inc. is a certified National Service Center for Nice Systems and VIQ Solutions.  We provide authorized service and technical support for all Nice and VIQ parts and related software applications.  Voice Products, Inc. has many affordable options.

Voice Products, Inc. Company Information

• Headquartered in Wichita, Kansas, Voice Products, Inc. now has sales and service offices in Wichita, Houston, Oklahoma City, Kansas City, and Springdale, Arkansas.   We also support dealers throughout Texas, Oklahoma, Kansas, Missouri, Arkansas, and Nebraska.
• Voice Products, Inc., is the largest privately held voice logging company in the Midwest with more installations than any other vendor. Voice Products, Inc., a debt-free corporation, has received the highest ranking given by Dun & Bradstreet for a corporation and proudly maintains its status, confirming the assurance of stability and longevity.
• Voice Products, Inc. was founded in 1990, and is the total solution provider, twenty-four hours a day, seven days a week, for sales, training and service in the voice/data processing market.  That availability ensures customers will always be able to contact a friendly, knowledgeable individual to assist them, demonstrating the commitment to its customers. 
• Presently, 70% of our workforce is in the service and support areas, demonstrating our continued commitment to our customers.  Voice Products, Inc. strives to achieve the highest levels of trust by providing quality products and a pledge to continued customer satisfaction through ongoing service and support.
• VPI is the largest dealer in the Midwest for Court Recording and Logging/Recording (911).
• VPI is the largest dealer in the Midwest for Digital Dictation systems to the medical industry.
• Voice Products has sold and/or services over ninety percent (90%) of the courthouses in the state of Kansas.
• Voice Products has installed hundreds of  911 voice logging systems in several states.
• Voice Products has built its business around the best manufacturers and products available.

“Voice Technologies for Your Business”
is our business.

Voice Products, Inc. Corporate Headquarters
8555 E. 32nd Street North
Wichita, KS 67226
1-800-466-1152 (24/7)
316-616-1111 (local)
Fax: 316-263-1823

Warranty and Maintenance Policy

• All Nice and VIQ equipment comes with a one-year warranty for parts and labor. 
• Optional Service Agreements are available for additional years.

• Nice Systems – Sample Maintenance Agreement
• VIQ - Sample Software Support Agreement

• Voice Products, Inc maintains a stock of replacement parts and will be able to provide parts for the life of the equipment.

Return Policy

• Contact Voice Products for additional information.

Voice Products, Inc. DIR/GoDIRect Contacts
8555 E. 32nd Street North
Wichita, KS  67226
1-800-466-1152 (24/7)
316-616-1111 (local)
Fax:  316-263-1823

DIR Contract Administrator
Stuart Peters – 1-800-466-1152 – speters@voiceproducts.com

GoDIRect Coordinator
Stuart Peters – 1-800-466-1152 – speters@voiceproducts.com

DIR GoDIRect Coordinator Assistant
Julia Desmarteau – 1-800-466-1152 – jdesmarteau@voiceproducts.com

DIR Administrative Fees, Reporting, Billing and Accounting
Colette Dryden – 1-800-466-1152 – cdryden@voiceproducts.com

DIR Sales - NICE
Texas - Brett Johnson – 1-800-466-1152 – bjohnson@voiceproducts.com
Kansas – Patrick Teschke – 1-800-466-1152 – pteschke@voiceproducts.com
Oklahoma – Patrick Teschke – 1-800-466-1152 – pteschke@voiceproducts.com
Arkansas – Patrick Teschke – 1-800-466-1152 – pteschke@voiceproducts.com
Missouri – Amber Heppermann – 1-800-466-1152 – aheppermann@voiceproducts.com

DIR Sales - VIQ
Texas - Sam Gray - 1-800-466-1152 - sgray@voiceproducts.com
All Other Locations - Pat Teschke - 1-800-466-1152 - pteschke@voiceproducts.com

DIR TradeShow Coordinator
All Locations – Ronda Riggle – 1-800-466-1152 – rriggle@voiceproducts.com

for Technology-Based Recording Equipment, Software and Services
DIR Contact Number:  DIR-SDD-786

• Contact Voice Products, Inc. at 1-800-466-1152 to discuss your requirements and obtain complete product configuration and pricing information in a quote form.
• Work directly with your product specialist/sales rep to ensure all your organization’s needs will be met now and allow for future growth.
• Review and sign sales order and generate a signed purchase order to Voice Products, Inc. 
  Fax (316-263-1823; ATTN:  Julia Desmarteau) or scan and email (jdesmarteau@voiceproducts.com) your signed sales order and purchase order to Voice Products, Inc.
  Note: You must reference Voice Products DIR contract number (DIR-SDD-786)on your purchase order.
• Complete pre-installation site preparation guide (with assistance from technical personnel if needed).

About Purchasing off DIR Contract DIR-SDD-786
All of DIR’s cooperative contracts for IT commodity and services have been competitively awarded and have met all of the State’s procurement requirements. Governmental entities simply contact Voice Products, Inc, request a quote and issue a purchase order directly to Voice Products, Inc.  DIR has determined Voice Products, Inc. represents a “best value”.  Buying DIR eliminates the needs for competitive bid.

Texas State statutes provide authority for local governments to purchase any IT commodity item included in a DIR contract without the need to issue an individual solicitation. Specifically, Section 2157.006 (b), Texas Government Code states that if a local government purchases an IT commodity or service from a DIR contract, the procurement satisfies any state law requiring the local government to seek competitive bids. In addition, Section 271.083(b), Local Government Code states that when a local government purchases an item under a state contract, it satisfies any state law requiring local governments to seek competitive bids for the purchase of the item.

DIR Sample Discounts

“Even if you’re in a smaller state, you can buy off the Texas DIR contracts, and we’re really trying to build that because it actually benefits the state of Texas. If we drive more volume, then we can drive prices down - everybody wins,” Reed said.
Occasionally other states are interested in purchasing off of DIR contracts, she said.
Reed said proof of DIR contracts’ value lies in the fact that 80 percent of governments using DIR contracts do so voluntarily. The DIR mandates that all state agencies use the contracts, but local governments can go it alone.
“That’s really the best feedback,” Reed said. “If these weren’t good deals, those local governments wouldn’t be using them.”
Many public entities outside of Texas may also buy through DIR. Go to the Out-of-State Customers page for more information.

Voice Products, Inc.
VPAT (Voluntary Product Accessibility Statement)

It is the goal of Voice Products to make its websites and products accessible to all, including those users with disabilities, per these WC3 (World Wide Web Consortium) developed success criteria:

• People with disabilities do not encounter the failure of functions of the specified technologies as a result of their disability.
• Web content and applications implemented can be adapted for people with disabilities with a high level of usability and exhibits high usability without assistance technology.  Accessibility involves both "direct" accessibility, without additional technology, and also accessibility by compatibility with assistive technologies

• Voice Products will also strive to achieve compatibility with assistive technology and to optimize where assistive technology has been implemented in relation to our voice technology products.

Voice Products welcomes comments on how we can improve site accessibility and/or functionality for users with disabilities.  If you use assistive technology and the format of material on our Web site interferes with your ability to access the information provided, please contact Voice Products at
1-800-466-1152 or email us at accessibility@voiceproducts.com. 

To help us respond, please indicate the nature of your accessibility issue, the preferred format in which you would like to receive the information, and your contact information.  Voice Products, Inc. will strive to meet your accessibility needs.