NICE Voice Logging Systems

Voice Products, Inc. is a platinum business partner of NICE Systems, offering enterprise voice logging system solutions which address the needs of customer-centric businesses with intent-based solutions.

With the ever-growing volume of customer interactions and transactions, and proliferation of communication channels, companies have more contact with customers than ever before. It can be difficult to leverage the opportunities and mitigate the risks inherent in these contacts. Today’s high-stakes business environment— intensifying regulation, rising customer expectations, growing competition— makes the ability to harness these interactions and transactions critical to success.

Capture Customer Interactions with Voice Logging

NICE provides best-in-class voice logging systems and tailored business solutions to address the unique needs of brokerage firms, banks, contact centers, sales and marketing departments. The NICE offering enables organizations to capture customer interactions and transactions, analyze them to reveal business insights, and apply these insights in real time to achieve positive business impact across all communication channels.

Compliance Call Recording (Voice Logging) – Ensure regulatory compliance and cost-effective dispute resolution at corporate sites, remote branches and small contact centers.
Operational Efficiency – Maximize the efficiency and effectiveness of contact center workforce and quality processes.
Customer Experience – Deliver customer experience that differentiates companies from their competitors, builds wallet-share and creates long-lasting customer relationships.
Revenue Growth – Relay the “voice of the customer” throughout the enterprise to capture cross-sell and up-sell opportunities, increase marketing effectiveness and improve collections effectiveness.
Financial Crime, Risk and Compliance – Reduce and deter financial crime, comply with governmental regulations, improve oversight and minimize exposure to risk.

NICE Perform® is the flagship solution from NICE, providing the most comprehensive solution in the market for voice logging (capturing) and analysis of customer interactions to drive performance in the contact-center and throughout the enterprise. NICE Perform offers critical business insights through integrated solutions for interaction analytics, quality monitoring, regulatory compliance, liability recording, customer feedback and coaching.

NICE Inform® enables synchronous reconstruction of incidents across a spectrum of multimedia sources (voice, video, GIS and more), and facilitates secure/traceable sharing of multimedia information for enhanced interoperability, efficiency and insight.

NICE Recording eXpress (NRX) captures, manages and processes calls, for SMB Contact Centers, in stand-alone offices and across branch locations, all with one solution.

NICE Perform eXpress (NPX) provides cost-effective liability recording, enabling companies to comply with regulatory requirements while maintaining a low Total Cost of Ownership. It allows businesses to capture and manage customer interactions with a reliable, easy to maintain, all in one solution, which can be deployed on a COTS hardware in less than half a day.

Calls recorded using the NiceLog High Density Logger (voice logging system) are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.

NICE Voice Logging Systems

Capture Customer Interactions with Voice Logging

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