As the leading provider of voice, video and call recording, Voice Products services key industries across the US such as healthcare, education, utilities, transportation, legal, law enforcement and E911. Business and vendors defer to Voice Products' expertise in speech recognition, medical document management systems, courtroom and interview room recording, medical coding solutions, digital dictation, video surveillance, body worn cameras, customer interaction recording and analytics, Next-Gen 911 and access control.
Voice Products, Inc. is a platinum business partner of NICE Systems, offering enterprise voice logging system solutions which address the needs of customer-centric businesses with intent-based solutions.
With the ever-growing volume of customer interactions and transactions, and proliferation of communication channels, companies have more contact with customers than ever before. It can be difficult to leverage the opportunities and mitigate the risks inherent in these contacts. Today’s high-stakes business environment— intensifying regulation, rising customer expectations, growing competition— makes the ability to harness these interactions and transactions critical to success.
NICE provides best-in-class voice logging systems and tailored business solutions to address the unique needs of brokerage firms, banks, contact centers, sales and marketing departments. The NICE offering enables organizations to capture customer interactions and transactions, analyze them to reveal business insights, and apply these insights in real time to achieve positive business impact across all communication channels.
NICE Perform® is the flagship solution from NICE, providing the most comprehensive solution in the market for voice logging (capturing) and analysis of customer interactions to drive performance in the contact-center and throughout the enterprise. NICE Perform offers critical business insights through integrated solutions for interaction analytics, quality monitoring, regulatory compliance, liability recording, customer feedback and coaching.
NICE Inform® enables synchronous reconstruction of incidents across a spectrum of multimedia sources (voice, video, GIS and more), and facilitates secure/traceable sharing of multimedia information for enhanced interoperability, efficiency and insight.
NICE Recording eXpress (NRX) captures, manages and processes calls, for SMB Contact Centers, in stand-alone offices and across branch locations, all with one solution.
NICE Perform eXpress (NPX) provides cost-effective liability recording, enabling companies to comply with regulatory requirements while maintaining a low Total Cost of Ownership. It allows businesses to capture and manage customer interactions with a reliable, easy to maintain, all in one solution, which can be deployed on a COTS hardware in less than half a day.
Calls recorded using the NiceLog High Density Logger (voice logging system) are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.
Contact Voice Products for additional product information, customer testimonials and references.