As the leading provider of voice, video and call recording, Voice Products services key industries across the US such as healthcare, education, utilities, transportation, legal, law enforcement and E911. Business and vendors defer to Voice Products' expertise in speech recognition, medical document management systems, courtroom and interview room recording, medical coding solutions, digital dictation, video surveillance, body worn cameras, customer interaction recording and analytics, Next-Gen 911 and access control.
NICE Perform eXpress provides cost-effective liability recording, enabling companies and public safety agencies to comply with regulatory requirements while maintaining a low Total Cost of Ownership. It allows businesses to capture and manage customer interactions with a reliable, easy to maintain, all in one solution, which can be deployed on a COTS hardware in less than half a day
Small and medium-sized contact centers (SMCC) and branch offices are not so different from large corporate contact centers. Although their agent population and call volume may be miniscule in comparison, their business requirements are similar. Like large centers, they need robust call recording to ensure regulatory compliance and quality management.