NICE Enterprise Solutions

Get the Most out of Your Customer Interactions

     

Did you know?

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human (Gartner Research).

Customers use an average of 5.8 channels to interact with service providers (NICE Customer Survey).

Only 7% of consumers say they are extremely satisfied with a seamless, integrated and consistent service across all channels (Loudhouse Survey).

What do customers want?

  1. Know their story:  To customers, their history appears disjointed with each experience being standalone instead of a journey.
  2. Solve it now:  When customers contact you, it’s because they need something, and they want it as quickly as possible so they can move on to other things.
  3. Make it effortless:  If customers can depend on you to make their experiences easy, they’re happy to continue working with you.
  4. Make it relevant:  Once you know their story, you can anticipate customers’ needs.

How to give customers what they want?

Implement NICE Customer Engagement Solutions that allow you to:

Know your customer.  Understand what your customers are saying and how to be proactive.
Act in real-time.  Take action when it counts, based on customer insights.
Engage employees.  Motivate employees to provide the best service.

  

Contact Voice Products today and let us design a solution that works for you!

  

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