As the leading provider of voice, video and call recording, Voice Products services key industries across the US such as healthcare, education, utilities, transportation, legal, law enforcement and E911. Business and vendors defer to Voice Products' expertise in speech recognition, medical document management systems, courtroom and interview room recording, medical coding solutions, digital dictation, video surveillance, body worn cameras, customer interaction recording and analytics, Next-Gen 911 and access control.
By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human (Gartner Research).
Customers use an average of 5.8 channels to interact with service providers (NICE Customer Survey).
Only 7% of consumers say they are extremely satisfied with a seamless, integrated and consistent service across all channels (Loudhouse Survey).
Implement NICE Customer Engagement Solutions that allow you to:
|Engage SMB||12 Reasons-Engage & Air||PCI DSS Compliance|
| 6 Reasons for WFM 6
|| NICE IEX WFM 6.2
|| Quality Management Plus
| Incentive Compensation Management
|| Interaction Analytics
|| Interaction Analytics Solution Overview
| Listening to the Voice of Your Customers
|| Fizzback Analytics
|| Contact Center Fraud Prevention
| Performance Management 6.2
||Gamification|| Real-Time Speech Analytics
| Real-Time Service Optimization
|| Real-Time Activity Monitoring
|| Robotic Automation
| Back Office Suite